Analytics and Consulting

Advanced Analytics Interpret and predict customer behavior Make informed decisions. Turn interaction data into useful information. Apply advanced analytics to understand customer needs and preferences …

Business Process Analysis Process Excellence. Optimize operations and services Improve business process optimization by removing activities that don’t add value, reducing cycle times, eliminating errors …

Tolakans Business Strategy Change begins with strategy. Strategy begins with change In this ever-changing world, companies need to think fast and stay agile. And that …

Marketing Transformation Accelerating growth through change. Marketing Change. In recent years, our daily lives have changed dramatically, forcing people to change their lives faster and …

Customer Experience What is customer experience? And why it evolves. Typically, when people talk about customer experience (CX), they are referring to traditional sales and …

Technologies and Productivity Embracing Change, Empowering People The combination of changing demographics and new technologies such as automation, artificial intelligence and connectivity are creating exciting …

Risk and Regulation Risk management and compliance Your risk management approach and strategy can be the deciding factor in finding the right balance between preventing …

Financial Transformation Finance is increasingly becoming a strategic business driver, managing uncertainties, building resilience and achieving sustainable results. The finance department must stay ahead of …

Technology Strategy & Consulting Our technology strategy and consulting practice helps you develop and realize the extraordinary business value of technology. Technology is everywhere, but …

Optimize operations and services Operational Excellence Optimize business processes by removing activities that don’t add value, reducing cycle times, eliminating errors and offering more efficient …