Tolakan International Company provides a wide range of valuation and legal services for corporate clients and individuals.
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Insurance
Insurance

Insurance

Insurance reimagined

Customer service and the customer experience are becoming an important competitive differentiator in the insurance industry. To establish a successful relationship between insurers and customers, companies must focus on meeting consumer demands during each phase of the customer journey.

Insurance

Nearly 60% of insurance executives rank a differentiated customer service experience as having the highest impact on successful competition. For many years, customer demands, the effects of digitizing customer relationships and the creation of a successful customer journey have been the focus when it comes to customer service in the insurance business. But inquiries in the insurance industry are issue driven, and customers often only reach out when they have a problem and are already likely frustrated. So, how do you make sure customers are truly the focus of your business during every touchpoint with your brand?

Insurance

The insurance industry is at the heart of digital disruption and convergence. Leading insurers are broadening and diversifying their products and services as they align to meet the changing needs of their clients. This includes investing in customer-facing, cloud-based digital innovations and creating unexpected new ecosystems that serve a broad suite of customer needs. Insurance carriers are also reflecting on their role in society, forging sustainability initiatives and championing diversity in their leadership and agents.

This is a critical turning point for the industry, and an opportunity to provide meaningful value for customers, employees and stakeholders. Tolakan Insurance has the experience and broad digital expertise to help insurers cultivate agility, creating seamless digital services for customers and new income streams across the business.

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