As a company, which provides businessess with live chat operators, our job is to help other people through an online chat system. In this role, we manage the communication process to understand what people are contacting us about, help isolate and solve problems, and respond to requests for products or services. Depending on the industry, we may also provide medical advice, counseling, research services, or various other types of help.
Regardless, the role of the chat operator is very important. He represents your company. He is the first point of contact for your visitors. And it is always much easier to get in touch with a chat operator than with a call agent or via e-mail. The response time of the live chat remains with an average of 2 minutes and 20 seconds and the fastest response – 7 seconds!
WITH TOLAKAN, BUSINESSES HAVE
- Saved 30% in overall support costs
- Decreased resolution time by 80%
- Increased chat-driven revenue by 40%
How does Tolakan make live chat easy for you?
- Access all customer messages in one place
- Manage customer messages across all channels like email, in-app chat, website chat, WhatsApp, iMessage, etc., from a unified view.
- Provide instant customer support
- Resolve customer queries instantly with a combination of automated responses and contextual live-agent intervention.
- Resolve more queries at a lesser cost
- Save costs by automating repetitive customer questions and scale your business without increasing headcount or budgets.
- Offer proactive customer service
- Anticipate when customers need assistance and trigger messages offering proactive service instead of just reactive support.
- Track your team’s performance
- Use custom analytics and reports to track your metrics, identify bottlenecks before they snowball, and stay on top on your goals.
- Manage your entire business in one place
Stop switching between multiple platforms and wasting time.Tolakan has all your favorite features and tools in one place. Live chat, chatbots, integrations, multichannel, team departments, ticketing system – it’s all here
We respond to messages, manage store orders, assign team duties, and do much more with a single customer experience solution.
Increase user engagement
Visitors stay longer on your website when chatting — and you boost viewability, conversions and click-through rate.
Get to know your visitors
Discover what visitors say when they live chat with each other on the pages of your site — and get feedback to increase business.
Become an instant social network
People will return to your website to find a new instant community every time, even if you don’t add fresh content.
Price
To calculate the price, contact our specialists.
